← HELP·PULSE

Why hasn't my Pulse data refreshed?

99% of the time: your bank requires re-authentication. 1%: a Plaid outage or bank-side issue.

Updated May 12, 2026

Pulse refreshes nightly between midnight and 6am ET. If your data is stale by more than 24 hours, here's the diagnostic order:

  1. Look at the top of your dashboard — is there a "Reconnect bank" banner? If yes → reconnect.
  2. Look at the last-synced timestamp in Settings → Connections. If it's > 48h old → reconnect.
  3. Check Plaid's status page at https://status.plaid.com — they have occasional outages.
  4. Reach out to support if none of the above explains it.
Was this helpful?

Related articles.

How do I update my bank connection?
When your bank requires a password reset (every ~90 days), Plaid prompts you to re-authenticate inside Pulse.
How does Plaid work with Pulse?
Plaid is the same read-only connection Venmo, Robinhood, and Chime use. Pulse never sees your password.
STILL STUCK?

Open a ticket and a human responds within 4 business hours.

Open a ticket →